Question 1

How does HealthKin protect my family's health data?

Accepted Answer

We take security seriously. HealthKin uses bank-level 256-bit encryption for all data in transit and at rest. We're HIPAA compliant and undergo regular third-party security audits. Your data is stored on secure servers in SOC 2 certified data centers. You maintain complete control over who can access your family's information.

Question 2

Can I share specific health information with my doctor?

Accepted Answer

Absolutely! HealthKin includes secure provider sharing features. You can grant temporary or ongoing access to specific health information for individual family members. Doctors can view the data you choose to share, making appointments more productive. You can revoke access at any time with a single click.

Question 3

What devices and platforms does HealthKin support?

Accepted Answer

HealthKin works seamlessly across all your devices. We offer native iOS and Android apps, plus a full-featured web application. Your data syncs in real-time across all devices. We also integrate with popular fitness trackers, smart scales, and health monitoring devices from Apple Health, Google Fit, Fitbit, and more.

Question 4

How many family members can I add to my account?

Accepted Answer

The Free plan supports up to 4 family members. Family and Premium plans offer unlimited family members, perfect for extended families or those caring for elderly parents. Each family member gets their own secure profile with customized health tracking and privacy settings.

Question 5

Can I try HealthKin before committing to a paid plan?

Accepted Answer

Yes! We offer a 14-day free trial of our Family plan with no credit card required. You'll have full access to all Family plan features during your trial. You can also start with our Free plan anytime to experience the basics of HealthKin before upgrading.

Question 6

What happens to my data if I cancel my subscription?

Accepted Answer

Your data belongs to you, always. If you cancel your subscription, you can download all your health data in standard formats (PDF, CSV, JSON) before your account is downgraded. On the Free plan, you'll retain access to core features and your data. We never delete your data without your explicit permission.

Question 7

Does HealthKin integrate with my health insurance?

Accepted Answer

We're actively partnering with major health insurance providers to offer direct integrations. Currently, you can export health data in formats accepted by most insurance portals. Premium plan users can request custom integrations with their specific insurance providers through our dedicated support team.

Question 8

How do medication reminders work?

Accepted Answer

Set up medication schedules for each family member, and HealthKin sends smart reminders via push notifications, SMS, or email based on your preferences. The app tracks when medications are taken and can notify caregivers if doses are missed. You can also set up refill reminders so you never run out of important medications.

Question 9

Can HealthKin help with managing chronic conditions?

Accepted Answer

Yes, HealthKin is designed to support families managing chronic conditions. Track vitals, symptoms, medications, and appointments all in one place. Our AI insights can help identify patterns and potential triggers. Many families use HealthKin to better communicate with specialists and coordinate care across multiple providers.

Question 10

Is there a limit to how much health data I can store?

Accepted Answer

Free plans include 1GB of document storage for health records, test results, and images. Family plans include 5GB, and Premium plans offer unlimited storage. All plans include unlimited tracking data (vitals, medications, appointments, etc.). If you need more storage on a Family plan, you can purchase additional space for $2.99/mo per 5GB.

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