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Account deletion

Delete your HealthKin account

You can permanently delete your HealthKin account and every medical record tied to it at any time. There are two ways to do it, and both delete the same data.

Last updated: 26 May 2026

Option 1 - From inside the app

Recommended. You confirm with your password, your data is deleted from the app right away, and you can export a copy first.

Web app

app.healthkin.io
  1. Sign in at app.healthkin.io.
  2. Open Settings from the side menu.
  3. Scroll to the "Delete account" section at the bottom.
  4. (Optional) Export your data as a JSON file first.
  5. Enter your password, type DELETE in the confirmation field, and submit.

Mobile app

Android & iOS
  1. Open HealthKin and sign in.
  2. Go to the Profile tab.
  3. Tap "Delete account".
  4. Enter your password, type DELETE to confirm, and submit.

Option 2 - By email

Use this if you can’t sign in or no longer have access to the app.

Email support@healthkin.io from the address you registered with. Use the subject "Account deletion request" and mention the email tied to the HealthKin account if it differs. We verify the request and complete it within 30 days, in line with GDPR Article 17.

Email support@healthkin.io

What gets deleted

  • Account credentials - email, password hash, MFA secrets, refresh tokens.
  • Your personal profile, avatar, and language settings.
  • Health profiles you created for every family member.
  • Every medical record, attachment, and uploaded PDF or image (including files in object storage).
  • Family memberships, invitations, and any sharing relationships you set up.
  • Consent records, notification preferences, and active sessions.

What may be retained, and for how long

  • Encrypted database and storage backups for up to 30 days after deletion. Backups are not searchable, are not user-accessible, and are purged on schedule.
  • Anonymized security and audit logs required by law. They no longer contain personal data and follow standard Polish bookkeeping retention rules.

Timing

Deleting in the app removes your data right away. A request by email is completed within 30 days. Backups are purged automatically within 30 days of the deletion.

Questions or problems?

If something is unclear or the deletion does not go through, contact us and we will help.

Contact support